FAQ

Aetna​ Blue Cross Blue Shield​ Medicaid Medicare ChampVA We are an out-of-network provider for all other insurance companies. You will be given a receipt for payment and you may personally choose to file a claim with your provider. Fees are payable at the time of your appointment by cash, visa, mastercard or Health Savings Account.

Our business office hours are Monday through Thursday; 9:00 am - 4:00 pm, Friday 9:00 am - 2:00 pm. We offer therapy appointments outside of these hours based on each individual therapist schedule.

Scheduling an appointment can be done one of two ways. You can either call/text our intake line at 704.438.9901 or you may email us at admin@thrivecounselingnc.com. The choice is up to you!

If you are a new client, please contact the business office at 704.438.9901 to cancel or reschedule your appointment. If you are an existing client, please contact your therapist directly.

We need basic information to start: your name, date of birth, address, insurance information and any accommodations you may need.

When you schedule your appointment you will be emailed a portal invite with all necessary consents to sign prior to your appointment. If you are unable to do this please arrive 20 minutes early and we will have the forms waiting for you.

We do our very best to verify your insurance and determine if you have a required deductible or co-payment. At times, we are given incorrect information and you may be responsible for additional payment once a claim is submitted.

We require 24 hours notice for cancellation of a session. This is to allow the time to offer the appointment to another client who may be on a cancellation list waiting for an appointment. A $60 fee will be charged for non-attendance or less than 24 hours notice of cancellation.